Privacy Policy
Roam (“we”, “us”, “our”) builds photoreal 3D walk-through tours of wedding and function venues. This policy explains how we handle personal information in line with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs). By using our website or services, you agree to the practices described here.
Our guest-privacy promise
We capture venues empty — the spaces themselves, set up and waiting — never guests, couples, or staff. Capture is scheduled with the venue around its bookings, and any incidental personal information is excluded or removed before a tour is published.
Information we collect
- Enquiry details you submit through our contact form — name, role, venue, email, phone, and your responses to optional questions.
- Usage and analytics data — pages viewed, approximate location, device and browser type, and how tours are explored.
- Tour content — imagery and 3D data of the venue spaces we capture.
How we use it
- To respond to enquiries and arrange demos.
- To build, host and improve venue tours and our services.
- To provide venues with reporting on how their tour is viewed.
- To meet our legal and record-keeping obligations.
Hosting, storage and security
Personal information and tour data are stored with reputable hosting and infrastructure providers. We take reasonable steps to protect information from misuse, loss, and unauthorised access. (Name your specific hosting, analytics and email providers here.)
Cookies and analytics
We may use cookies and privacy-respecting analytics to understand how the site and tours are used. You can control cookies through your browser settings.
Sharing with third parties
We do not sell personal information. We share it only with service providers who help us operate (such as hosting, analytics and communications), with the venue the enquiry relates to, or where required by law.
Your rights
You may request access to, or correction of, the personal information we hold about you, and you may ask us to delete it where appropriate. To make a request or raise a privacy concern, contact us using the details below.
Retention
We keep personal information only for as long as needed for the purposes above or as required by law, after which it is securely deleted or de-identified.
Changes to this policy
We may update this policy from time to time. The latest version will always be available on this page with its revision date.
Contact us
Questions about this policy or your information?
Email: hello@roam.example
ABN: 75 772 778 194